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WESTERN STATES / TECHNOLOGY & SYSTEMS
Technology that makes trailering easier.
Find the right trailer. Get clear answers. Keep moving with a team that stays connected from your first question to the miles ahead.
BUILT AROUND YOUR NEXT STEP
Useful technology. Real people. Western States Trailer.
Explore online. Talk with a real person.
Sales, service and support in one place.
Built and refined in Missoula, Montana.
FOR OUR CUSTOMERS
Trailer dealership technology, built around you.
Good systems should make your experience feel easier. That means useful information, fewer loose ends and people who can help you move forward with confidence.
01 / FIND
More clarity. Less guesswork.
Browse inventory, compare options and ask for a quote before making the trip. Bring us your plans; we’ll help you choose a trailer that fits.
02 / CONNECT
A simpler next step.
Reach the right team for a purchase, rental, repair or consignment question. Our website gives you a practical place to start the conversation.
03 / KEEP MOVING
Support beyond the sale.
Find parts, request service or start a warranty conversation when you need help. The relationship continues long after pickup day.
The real work happens here, with our team and your trailer.
PERSONAL SERVICE, WITH BETTER TOOLS
The people still make the difference.
A website can help you get started. An experienced person helps you make the right decision.
We’re building our technology around that relationship: making it easier to share what you need, organize the next step and bring the right people into the conversation.
Prefer to pick up the phone or stop by? We’re here for that, too.
BEHIND THE EXPERIENCE
One dealership.
More connected.
Our website helps run the business. It is a working part of how we bring customer requests, dealership knowledge and day-to-day work together.
Website + CRM + workflows
The website is the front door. Our customer relationship management tools and internal workflows help the team organize conversations, follow-up and next steps.
01 / SALES
From search to pickup
Inventory, questions, quotes and the work of getting the right trailer ready for its next owner.
02 / SERVICE
Care for the long haul
Service requests, repair conversations and the details our team needs to plan the work.
03 / RENTALS
Ready for the job
A place to explore rental options and start planning the equipment and timing your project needs.
04 / CONSIGNMENT
A clearer path to selling
An organized starting point for valuation, marketing and conversations about selling your trailer or vehicle.
05 / WARRANTY
Help when it matters
A clear way to reach us about a repair or warranty concern and discuss what comes next.
06 / PARTS
Keep your trailer working
Parts discovery and team support to help you find the components your trailer needs.
Working every day. Still being built. We use this approach in our dealership today, while continuing to connect and refine sales, service, rentals, consignment, warranty and parts. Some tools are in place; others are being developed. This is our direction and ongoing work, not a claim that every connection is already automated.
BUILT WHERE THE WORK HAPPENS
Not a system we sell.
A system we run every day.
Every improvement starts with a real dealership question: Can we make this clearer? Can we remove a repeated step? Can we give our team more time to help the person in front of them?
That is how our technology and systems evolve, one useful improvement at a time.
Western States Trailer · Missoula, Montana
A NOTE FOR FELLOW DEALERS
A System That's Connected
If you run a dealership, you know the work behind the website: answering customers, preparing inventory, managing service and keeping the small details from becoming big problems.
15
years actually operating a dealership
The experience behind Landon’s approach.
Landon’s perspective comes from running Western States Trailer and improving the systems the team uses every day. Consulting is a secondary part of that work: a chance to share what we’re learning and understand what another dealer needs.
No two dealerships work exactly alike. A useful conversation starts with your operation, your team and the friction you want to remove.
Landon
Owner & operator, Western States Trailer
Ways we could learn together
A working conversation
Compare notes on the problems your dealership is trying to solve and the lessons we’ve learned while operating ours.
These are possibilities to discuss, not pre-packaged programs. Scope, format and availability would be agreed together. Our own systems are still evolving, and we’ll be candid about what is working and what is still under construction.
What are you trying to make easier?
Tell us about your dealership and the challenge you want to work through.
Here for your next step.
Shopping, renting or taking care of a trailer? Let’s get you moving.
